Shipping Policy

Camouflage Industry will dispatch the order through the shipping service confirmed by the customer before shipment. This may include express courier, VAT-paid shipping where available, air cargo, sea cargo, or any other agreed shipping method.

The selected shipping method must be confirmed clearly before dispatch. Once the shipping service is confirmed, the order will be prepared and shipped according to that selected method.

If the customer wants to change the shipping service after confirmation, for example from VAT-paid shipping to express courier, any difference in shipping charges will be paid by the customer.

Camouflage Industry will inform the customer about the revised shipping cost before proceeding with the changed shipping method.

Shipping charges are calculated separately based on the order size, package weight, shipment volume, destination country, and selected shipping service.

Shipping charges are not included in the product price unless clearly mentioned in the quotation or invoice.

Customers have the full right to request Ex-Factory pricing. In this case, Camouflage Industry will provide the product price without shipping charges.

If the customer chooses the Ex-Factory option, the customer will be fully responsible for arranging pickup, freight forwarding, shipping, customs clearance, and all related delivery matters from our factory or dispatch location.

Camouflage Industry offers shipping support to make the process easier and more convenient for customers. We can help arrange shipment through available courier or cargo services so the customer does not have to manage the full shipping process by themselves.

However, this shipping assistance is provided for customer convenience only. The final responsibility of the shipping company’s service, delivery timeline, customs process, and destination handling remains with the shipping provider and relevant authorities.

For international shipments, customs clearance, import duties, VAT, taxes, local handling charges, or any destination-specific fees may apply according to the rules of the customer’s country.

These charges are not included unless clearly confirmed in writing before order confirmation. Camouflage Industry is not responsible for delays, additional charges, or issues caused by customs authorities, courier companies, freight forwarders, or destination country regulations.

Estimated delivery times are provided as guidance only. Shipping delays may occur due to courier handling, customs clearance, public holidays, weather conditions, flight delays, port delays, documentation checks, or other matters outside the control of Camouflage Industry.

Camouflage Industry will assist the customer with tracking details and shipment updates where available, but we cannot guarantee delivery dates once the shipment has been handed over to the shipping company.

All orders are carefully checked and packed before dispatch. Packaging may include standard export packing or custom packaging if agreed in the order details, such as poly bags, zipper bags, hang tags, labels, thank-you cards, or other branding items.

Once the order is dispatched, Camouflage Industry will share the tracking number, airway bill, cargo receipt, or relevant shipment details where available.

The customer can use the provided information to track the shipment directly with the courier or shipping company.

The customer is responsible for providing complete and correct shipping details, including receiver name, company name, address, phone number, email, postal code, tax/VAT details where required, and any other import-related information.

Camouflage Industry will not be responsible for delays, extra charges, failed delivery, or return shipment caused by incorrect or incomplete shipping details provided by the customer.

If the shipment arrives damaged, delayed, or with missing packages, the customer should inform Camouflage Industry as soon as possible with clear photos, videos, shipment documents, and tracking details.

We will assist the customer in communicating with the courier or shipping company where possible. However, final responsibility for shipping-related damage, loss, delay, or delivery issues depends on the shipping company’s terms and conditions.